Are you interested about all the recent talk around Knowledge-Centered Service (KCS) v6 Certification? We thought it might be helpful to answer some common questions and provide some resources.
What is KCS v6 Certification?
There are three types of KCS Certifications available for the current v6 version of KCS. They are industry certifications awarded to people who are interested in establishing themselves as KCS practitioners or experts.
KCS v6 Fundamentals – For individual contributors who have experience practicing KCS in the Solve Loop. Experience includes creating, editing, and reusing articles in the request-resolving workflow while meeting article quality standards.
KCS v6 Practices – For Managers (Operational, Program, Project Managers) who are responsible for implementing, supporting and maintaining the health of the knowledge base and KCS Program. Technology vendors serving the KCS market can also establish their credibility with KCS v6 Practices certification. KCS v6 Practices certification goes beyond Solve Loop tasks to include the Evolve Loop and how to deploy and sustain KCS across the organization. It’s a significantly more rigorous certification than KCS v6 Fundamental.
KCS v6 Trainer – For internal company trainers or industry trainers and consultants to be accredited and allowed to perform KCS Training using materials licensed by the Consortium for Service Innovation (CSI).
Who provides KCS v6 Certification?
The KCS Academy, a wholy-owned subsidiary of the CSI, is the only authorized certifying body for KCS.
DB Kay is affiliated with the KCS Academy and the CSI and are KCS v6 Practices Certified, KCS v6 Trainer Certified and are also KCS v6 Aligned as a service partner. Therefore, we can provide assistance to prepare for and obtain Certification, but only through the KCS Academy.
What is the CSI’s and the KCS Academy’s position on unauthorized providers of training and certification?
In the wake of marketing efforts by organizations not authorized to deliver KCS training or certifications, the CSI and the KCS Academy have put out these FAQs.
Consortium for Service Innovation: FAQ About KCS v6
The KCS Academy: Certification FAQ
When are the next KCS v6 Certification workshops?
We are offering two workshops this summer that include KCS v6 Practices Certification:
Related Blog Posts
KCS℠ v6: Support’s Time to Shine
Preparing for KCS Certification – It Pays Off
KCS is a registered service mark of the Consortium for Service Innovation™.