Coaching and Licensing: Your (Not So Secret) Weapon

AI solutions are only as good as the data they are built on. How healthy are your organization’s knowledge management policies? Are you confident that no sensitive information might accidentally be leaked?

These posts will prepare your organization to implement AI with confidence.

Knowledge-Centered Service (KCS)


  • KM with KCS is the Foundation for Successful AI

    KM with KCS is the Foundation for Successful AI

      TL;DR: Effective knowledge management using KCS is what makes AI work best.  Start with the content, then let GenAI turbocharge its delivery. “We have a lot of Generative AI […]

  • What Does the KCS Council Do?

    What Does the KCS Council Do?

    A few clients recently asked us for more details on the roles and responsibilities of the KCS Council.  There is good general guidance in the KCS v6 Practices Guide and […]

  • KCS v6 in Five Minutes

    KCS v6 in Five Minutes

    We’ve updated KCS in Five Minutes for KCS v6! In 2010, I learned about Pecha Kucha.  Pecha Kucha is a Japanese storytelling approach that displays 20 slides, each for exactly […]

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